Frequently asked questions Q&A
We have compiled a list of frequently asked questions to help you shop with confidence.
Q.Do you offer international shipping?
A. Yes. International shipping is available!!
Q. I haven't received an order confirmation email.
A. Immediately after you place your order, we will automatically send you a confirmation email from shizen.okinawa@gmail.com via Shopify.
If you do not receive the email, please check your spam or promotions folder.
If you do not receive the email, please contact us via our official LINE ( https://lin.ee/ooWHGK4 ) or email address (shizen.okinawa@gmail.com) to let us know. We will respond as soon as possible.
For details, please see → Regarding non-receipt of emails from our store
Q. I am looking for a gift.
A. Leather products are a popular gift item as they can be used for a long time. Our store is making various efforts to ensure that our products are suitable for gifts.
For more details → Why it's a great gift
Q: What kind of packaging will it come in?
A.It will be delivered in a simple original gift box.
For more information, see our packaging
Q: How long will it take for the product to arrive?
A. We will ship within one week after payment is completed. Generally, it will arrive within 2-3 days after shipping. If you are in a hurry, please contact us .
For more information, see Shipping
Q. I'm left-handed, so I find it difficult to use regular folding wallets.
A. It is possible to make it for left-handed users. Please purchase this option at the same time (free of charge).
Made for left-handed use (reversed left and right)
Q. I prefer gold buttons. Can I change them?
A. Yes, you can change it to gold (or silver) hardware.
Brass button change option
Q. When I received the item, it was different from what I expected.
A.If the product is different from what you expected, you can return it within 7 days if it is unused.
For more information, see Returns Policy.
Q. It seems like it would be difficult to care for leather products.
A.We will introduce you to a surprisingly easy care method.
For more information, see Leather product care.
Q. Do you have a physical store or wholesalers?
A. It is only available for sale on the web shop.
Q.Can I order custom made items?
A. We do not accept custom orders.
If you have any other questions or concerns, please feel free to contact us .