Frequently asked questions Q&A
We have compiled a list of frequently asked questions so you can shop with peace of mind.
Q.Do you offer international shipping?
A. Yes.International shipping is available!!
Q.I did not receive the order confirmation email.
A. Immediately after receiving your order, our store automatically sends an order confirmation email from shizen.okinawa@gmail.com via shopify.
If you do not receive the email, please check your spam folder, promotions folder, etc.
If you do not receive the email, please contact the official LINE ( https://lin.ee/ooWHGK4 ) or email address ( shizen.okinawa@gmail.com ). We will respond as soon as possible.
For more information → About non-delivery of emails from our store
Q.I'm looking for a gift.
A.Leather products are a classic gift item as they can be used for a long time. At our store, we are working on various initiatives so that you can choose your gift as a gift.
For more information → Reasons why it is recommended as a gift
Q.What kind of packaging will it be delivered in?
A.It will be delivered in a simple package. We also offer luxurious gift boxes for a fee.
For more information → About our packaging
Q.How long will it take for the product to arrive?
A.We will ship within one week after payment is completed. Basically, it will arrive within 2-3 days after being shipped. If you are in a hurry, please contact us .
For more information → About delivery
Q.I'm left-handed, but it's difficult to use a regular folding wallet.
A. It is also possible to make it for left-handed users. Please purchase this option together (it's free).
Made for left-handed users (left and right reversed)!
Q.I prefer gold buttons, is it possible to change them?
A. Yes. It is possible to change to gold buttons (brass material). Please purchase this option together.
Option to change to brass buttons
Q.When I actually received it, it was different from the image.
A. Even if the product does not match the image, you can return it within 7 days as long as it is unused.
For more information → About returns
Q.It seems difficult to care for leather products.
A. We are introducing a surprisingly easy care method.
For more information → About caring for leather products
Q.Do you have a physical store or wholesale location?
A.It is only sold through the web shop.
Q. Is it possible to place a custom order?
A. We do not accept custom-made or custom-made items.
If you have any other questions or concerns, please feel free to contact us .