Products & specifications
What is the difference between comet R2, S2, and W2?
They share the same basic construction and functionality. The main difference is the flap design, so you can choose the look you prefer without changing the core wallet layout.
How are the colors arranged on two-tone comet wallets?
On two-tone products such as comet R2, S2, and W2, the outer and inner flaps use the first color in the color name, while the coin pocket and card sections use the second color. This rule does not apply to every product. Other models may have different color layouts and construction, so please check the photos and selectors on each product page. If the layout is unclear, please ask us on LINE.
Which side should the D-ring be attached to?
For right-handed use, the left side generally makes opening and closing smoother. The right side can help keep contents from spilling if the wallet is dropped while hanging from a shoulder strap. Choose based on how you use it.
Colors, leather & hardware
Which colors are popular?
Our four popular colors are Black, Wine Red, Wax Black, and Wax Ash Brown. Wax leather is especially recommended for leather lovers because it changes dramatically with use and develops a rich patina. See our wax-leather aging guide for examples.
How does wax leather age?
The pale surface wax gradually blends into the leather with use, revealing a deeper original color and stronger sheen. The exact change varies with use and handling. See our wax-leather aging guide for photos and details.
What is the difference between Italian leather and wax leather?
Italian leather develops a more subtle change while gaining sheen and softness. Wax leather starts with a pale waxy surface, then changes more dramatically as its deeper color and shine emerge. Wax leather is especially recommended if you want to enjoy a distinctly leather-like patina. See our leather guide for details.
Are wrinkles, scratches, veins, or insect marks in the leather defects?
Not necessarily. Natural leather may retain wrinkles, small scratches, vein patterns, and insect marks from the animal's life. We use these areas only when durability is unaffected, so please enjoy them as the individual character of genuine leather. See our leather guide for details.
Is leather care difficult?
Leather care is simpler than it may seem. Please see our leather-care guide for the recommended method.
Delivery
How long does delivery take, and can I choose a delivery date?
Orders ship within seven business days after payment is completed and normally arrive two to three days after shipment, or three to four days for remote islands. Delivery dates and times cannot be specified. Please see our shipping policy for details.
How are domestic orders delivered, and can I use post-office hold?
Domestic orders are sent by Letter Pack Plus and handed to the recipient in person; delivery to a mailbox is not available. Post-office hold is available.
How much is shipping?
Within Japan, orders of ¥5,000 or more ship free; orders under ¥5,000 cost a flat ¥600. For international orders, shipping is free from ¥15,000 and costs a flat ¥1,500 below ¥15,000.
Do you ship internationally?
Yes. International orders are sent by Japan Post registered small packet and usually take about two weeks to one month. Delivery to Taiwan and Hong Kong generally takes about six days.
What happens if I am not home when my order arrives?
The carrier will leave a missed-delivery notice. Please arrange redelivery with the carrier. If the parcel remains unclaimed for seven days, it may be returned to us and you will be responsible for the shipping cost to send it again.
Can I collect my order in person?
Orders are delivered by post, including within Okinawa. Direct collection from the workshop is not available.
Orders
What should I do if my order confirmation email does not arrive?
After you place an order, our order system (Shopify) automatically sends a confirmation email from shizen.okinawa@gmail.com. Check your spam and promotions folders first. If it is still missing, include the name used for the order and the approximate date and time of your order, then contact us on official LINE or by email.
How can I confirm payment or order status?
To confirm individual order details, include your order number and the name used for the order, then contact us on official LINE or by email.
Which payment methods are available?
We accept bank transfer, major credit cards, convenience-store payment, PayPay, LINE Pay, Apple Pay, Google Pay, Rakuten Pay, PayPal, Shop Pay, and Paidy. See our payment guide for details.
Do displayed prices include tax, and are there any extra fees?
Displayed prices include tax. Shipping may apply depending on the order total, and bank-transfer fees are the customer's responsibility. Please see the legal notice for details.
Can I change the product after placing an order?
Yes. The product can be changed after ordering. Please include your order number and the name used for the order, then contact us through official LINE or email.
Can I return an unused item if it differs from my expectations?
Yes. Please reply to an email from us within seven days of delivery. Return shipping is the customer's responsibility. Items cannot be returned if they have been used, damaged or soiled by the customer, purchased on sale or from another seller, or personalized with a name. Please see the refund policy for details.
What should I do if an item is defective, damaged in transit, or different from my order?
Within seven days of delivery, please send us a photo showing the issue through official LINE or by email. We will cover the shipping cost and arrange a replacement. If an exchange is unavailable, we will issue a refund; refunds are processed to the original payment method within three business days after the returned item arrives.
